They Made Me Feel Safe”: One Woman’s Experience with Private Abortion Care at Home

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In the UK today, many women seeking abortion care still face a number of avoidable challenges, whether it's long NHS waiting lists, lack of privacy, or care that unintentionally retraumatise those with a difficult reproductive history.

This is the story of one woman who found herself in a time-sensitive, emotionally complex situation. After experiencing trauma in a previous pregnancy, she knew she couldn’t face scans, clinics, or delays. What she needed was safety, speed, and compassion.

That’s when she found Top at Home.

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A Traumatic Past, A Time-Critical Decision

When she discovered she was unexpectedly pregnant despite using emergency contraception, she immediately felt a sense of panic. What made the situation even more difficult was her history. The idea of undergoing a scan or returning to a clinical setting brought back painful memories.

“The idea of going into a clinic or having ultrasounds was terrifying.”

The standard NHS abortion care pathway, while free, often involves multiple appointments, mandatory scans, and waiting periods. For some, that system works well. But for others, especially those with trauma, mental health concerns, or personal safety risks, it simply doesn’t.

Unfortunately, in some areas of the UK, particularly outside major cities, NHS abortion care can involve significant delays. That delay adds a layer of distress for women who are racing against time, legally and emotionally.

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Finding an Alternative: Care Without Judgement or Delay

In her search for a faster, more compassionate option, she came across Top at Home, the UK’s first fully online abortion clinic.

Through a virtual consultation, she was able to speak with a licensed consultant gynaecologist without ever stepping foot in a clinic. The entire process was discreet, trauma-informed, and guided by kindness. Within hours, her abortion medication was approved and dispatched in unbranded packaging to her chosen address.

But what mattered even more to her was the emotional support she received:

“There was absolutely zero judgement from the doctor. I felt truly safe with them.”

This is what defines our care at Top at Home. We believe no woman should ever feel ashamed of her decision. Our job is to make the experience as supportive, timely, and private as possible.

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Why Virtual Abortion Care Is Changing Lives

As a gynaecologist, I often hear patients express relief at being able to manage their abortion in the comfort of their own homes. For many, it restores a sense of control during what is often an emotionally intense time.

At Top at Home, we offer:

• Same-day or next-day virtual consultations
  
• MHRA-approved medication (mifepristone and misoprostol)
  
• Free delivery in discreet packaging
  
• Ongoing support via WhatsApp, phone, and follow-up calls
  
  

Whether you’re in London, Glasgow, Cardiff, or a small rural town, we’re able to provide the same high-quality care, without judgement, delay, or the need for unnecessary clinic visits.

“They check in with you throughout the day to see how you’re doing.”

That personal follow-up made a big difference to her, especially as she was managing the process on her own.

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Not Every Path Is the Same And That’s Okay

We know that no two people’s abortion journeys are alike. Some may feel confident, others unsure. Some may face external pressures. Others are trying to balance this decision alongside trauma, work, children, or complex personal circumstances.

Whatever your situation, your feelings are valid. If you're struggling emotionally or unsure how to process this experience, we have referenced Bpas as a resource for counselling and advice.

If you're someone who:

• Has a history of birth trauma, miscarriage, or stillbirth
• Has anxiety about scans, invasive procedures, or medical settings
• Lives in a rural area with long NHS wait times
• Values privacy, speed, and compassionate communication

Then virtual medical abortion might be a safer, more empowering choice for you.

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Common Emotional Questions We Hear

“Is it normal to feel scared or overwhelmed?”
Yes. Even if you feel confident in your decision, it’s completely normal to experience a mix of emotions. We’re here to walk you through the process gently and clearly.

“Do I have to have an ultrasound?”
No. At Top at Home, we do not require routine ultrasounds unless medically necessary. Many of our patients choose our service specifically to avoid scans that may be distressing.

“Will I be alone during the abortion process?”
No. While you will take the medication at home, you’ll have access to our clinical team through WhatsApp or phone during and after the process. Many women tell us they felt more supported this way than in-person.

“Is this service safe and legal?”
Yes. We are fully regulated by the Care Quality Commission (CQC) and only prescribe MHRA-approved abortion pills through UK pharmacies. Our doctors are GMC-registered gynaecologists.

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“I’d Absolutely Come Back to Top at Home”

She hopes never to be in that situation again but if she were, she says there’s no doubt about who she would turn to:

“If I were ever in this situation again, I’d absolutely come back to Top at Home.”

It’s feedback like this that motivates us every day. Our team is committed to making abortion care not only safe and effective, but emotionally supportive, trauma-aware, and genuinely kind.

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You Deserve Care That Respects Your Story

If you’re considering a medical abortion and want to avoid long wait times, clinical scans, or the pressure of in-person appointments, we’re here for you.

At Top at Home, you don’t have to feel judged.
You don’t have to feel rushed.
And you don’t have to go through this alone.

Check your eligibility here or speak to a doctor today.

Have questions before booking? Visit our FAQ page for clear, confidential answers to the most common concerns about at-home abortion care.

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