Privacy Policy
At Top at Home, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and share your personal data when you use our website or services. It also explains your rights and how we protect your information, in full compliance with the UK GDPR and Data Protection Act 2018.
About Us
This website is operated by:Vantage Medical Consultants LTD,
Registered in England and Wales
Company number: 10747540
Email: enquiries@topathome.co.uk
We are registered with and regulated by the Care Quality Commission (CQC).
What Information Do We Collect?
We collect only the personal data necessary to provide you with safe, confidential, and high-quality abortion care.
We may collect the following personal data:
- Full name
- Contact information (email address, phone number)
- Residential address
- Medical and treatment details
- Enquiry details
- Information about your visits to our website (IP address, device type, location, browsing activity)
How We Collect Your Data
We collect your personal data through the following channels:
- Online enquiry forms
- Phone and WhatsApp communication
- Email correspondence
- Secure third-party platforms used for patient care and payment
The platforms we use include:
- Semble.io – our patient management and booking system
- Semble Pay – our secure, flexible payment platform (coming this week)
- Yoti – for identity verification
- Userlike – for live chat support
- Google Analytics – for website performance tracking (non-identifiable data only)
All third-party platforms are compliant with data protection regulations and are selected based on their security and privacy standards.
Why We Use Your Data
We process your personal data to:
- Respond to enquiries
- Book consultations and provide medical services
- Verify your identity
- Deliver healthcare safely and legally
- Notify you of any service updates
- Improve website performance and user experience
- Comply with legal and regulatory obligations
We only process your data where we have a lawful basis to do so (e.g., consent, contractual necessity, legal obligation, or legitimate interest).
Profiling
To personalise your experience, we may create user profiles based on your preferences. We will only contact you with marketing information if you have explicitly opted in to receive it.
Cookies and Analytics
We use cookies to enhance your browsing experience and improve our services. These may include:
- Session cookies (to remember your actions on our site)
- Google Analytics cookies (to analyse visitor traffic anonymously)
You can control cookies in your browser settings. For more details, visit www.aboutcookies.org.
Confidentiality and Data Security
We are committed to safeguarding your personal data. All information is stored securely in line with industry best practices. Our systems are encrypted, and access is strictly limited to authorised personnel involved in your care.
We may share your information:
- With healthcare professionals providing your care
- With third-party service providers for essential operations (e.g., secure identity verification)
- If required by law or regulatory authority (e.g., the CQC or NHS)
Your Data Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict certain types of data processing
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
To exercise your rights, please email us at: admin@topathome.co.uk
Children’s Data
We do not knowingly collect or process data from individuals under 16 without verified parental or guardian consent, unless legally permitted in the context of healthcare.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites. Please read their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated on our website homepage. We encourage you to review this page regularly.
Contact Us
If you have any questions about this policy or how your data is handled, contact:
Data Protection Officer
Top at Home
📧 admin@topathome.co.uk