Refund Policy

Cancellation & Refund Policy

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🔹 Cancellations with 24 Hours’ Notice

If you cancel your appointment at least 24 hours before the scheduled time, you'll receive a refund, with a £20 administrative fee deducted.

💡 Why is there an admin fee?
This fee covers essential costs, including Stripe processing fees, scheduling resources, and allocated medical team time.

🔹 Same-Day Cancellations

Cancellations made on the same day as your appointment are non-refundable, as your appointment slot is reserved exclusively for you.

🔹 Exceptional Circumstances

We know that life is unpredictable, and if you face genuine hardship or an unforeseen event, we may offer a full refund on a case-by-case basis. If you believe your situation qualifies, please contact us to discuss your options.

Refund Process

✔️ Refund Method – Refunds will be issued electronically to your original payment method.
✔️ Refund Timeline – Please allow 7 to 10 working days for the refund to be processed.

Rescheduling Your Appointment

✔️ Free Rescheduling – You can change your appointment at no extra cost, subject to availability.
✔️ Notice Period – Let us know as soon as possible, and we’ll do our best to accommodate your preferred time.

Contact Us – We’re Here to Help

If you have any questions, need to cancel, or wish to discuss an exceptional circumstance, please reach out to our friendly support team at:

📧 [Admin@topathome.co.uk]
📞 [0333 305 9004]

We’re here to ensure that your experience with Top at Home is as smooth, supportive, and stress-free as possible. 💜

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